It is important to us that you read these Terms & Conditions before making a booking. By completing a booking process, you acknowledge you have read, understood and agreed to these terms and conditions. The Terms & Conditions are also subject to change without prior notice.

(A) LIMITATIONS ON GROUP BOOKINGS:

You may not book more than 5 rooms (same or different units) OR more than 25pax, online or similar services for the same stay dates, and if you do, we may at our sole discretion cancel your reservation(s) and charge you any applicable fees (please read G.CANCELLATION POLICY). If you wish to book 6 (or more reservations) OR more than 25pax, you must contact our hotline.

(B) We do NOT provide:

  • Breakfast except Meal Package (Minimum 20pax)
  • BBQ Equipment’s ( Etc: Ice box, Charcoal, Net, BBQ Skewer, Cutleries, Cup, Bowl and Plate) need to be prepared ON YOUR OWN except Meal Package (Minimum 20pax)
  • Meeting equipment’s such as projectors, screens, whiteboards, tables etc.
  • Towel, toiletries (personal items)
  • Teambuilding services and equipment
  • Wifi
  • Refrigerator/Freezer/Washing Machine
  • Irons and boards are available upon request from reception (subject to availability)

(C) PROHIBITED:

  • NON-MUHRIM/ UNMARRIED COUPLE ARE NOT ALLOWED IN THE SAME UNIT
  • CAR / MOTORCYCLE GROUP/CLUB STRICLY NOT ALLOWED
  • Not more than capacity that we allowed in each unit.
  • Outside food/outside catering.
  • Cooking and extension plug.
  • Pet.
  • Alcohol.
  • Nonhalal food
  • Karaoke/mini mic/portable mic/sound speaker or anything similar.
  • Activities such as telematch or others similar to it only in the FIELD or in places that are ALLOWED. Please make a reservation. Any activities within our vicinity and without the concern of Riverside Janda Baik are STRICTLY PROHIBITED.
  • !!RM500 WILL BE IMPLEMENTED ONCE BREAK THE RULES

(D) REMARKS OR SPECIAL REQUESTS : Select your preference (s). Subject to availability.

(E) IMPORTANT NOTES:

  • Check-in: 3:00 PM
  • Check-out: 12:00 PM

Last check-in : 9.00PM

Late check – out :

  • 12.01 – 3.00 pm   : surcharge : 30% of the room rate
  • 12.01 – 6.00 pm   : surcharge : 50% of the room rate
  • 6.00 pm onwards  :  surcharge : full room rate

Note :  Subject to availability. Early check in / late check out is NOT ALLOWED if all rooms are fully booked on that day.

(F)  *SECURITY DEPOSIT:

For any incidental charges, Riverside required a deposit for incidental charges upon check-in.

(F.1)  Homestay Rafflesia/Rumah Kenanga (Kampung)/Rumah Melati:

Cash/Online Payment : Security Deposit of RM200 will be reimbursed into account within 3-7 days working days after checkout date.

(F.2) Other units:

Online Payment : ‘Return of Security Deposit’ RM100 will be returned within 3 to 7 working days after checkout date.

Cash Payment : Refund upon checkout

*Key/cleanliness/damage/loss etc

(G) CANCELLATION POLICY (INDIVIDUAL):

  • No Refund: ‘No Show’ or cancellation made 14 days BEFORE the check-in date.
  • 70 % Refund* : For cancellation made at least 15 days BEFORE the check-in date.

* Subject to terms & conditions

(H) CANCELLATION POLICY (GROUP):

  • Deposit not refundable.

(I) MODIFY CHECK IN DATE POLICY:

  • 14 days BEFORE the check-in date
  • Only once (1) is allowed.
  • booking modification request is subject to availability
  • new check-in  dates could only be advanced by a maximum of sixty (60) days AND within same year from the original date, which must be agreed upon and appropriately communicated to the Riverside Janda Baik. Otherwise, the reservation is deemed forfeited.

(J) EXCESSIVE NOISE AND PARTIES

To ensure all guests enjoy the comfort and safety of the facilities we offer, Riverside upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave Riverside without refund.

(K) INAPPROPRIATE BEHAVIOR

Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by Riverside, or if any inappropriate behavior is brought to attention, Riverside reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

DISCLAIMER :

RIVERSIDE JANDA BAIK IS NOT RESPONSIBLE FOR ANY ACCIDENT, INJURY, LOSS OR DAMAGE TO VEHICLES, EQUIPMENT OR PROPERTY BELONGING TO THE TENANT THAT OCCURS WHILE STAYING AT THIS PREMISES. RIGHTS TO USE THIS AREA REVOCABLE AT ANY TIME